FAQ
Short, verifiable answers. For operational details there's the manual; for the numbers, the pricing page and the comparison.
The European operations platform for people who work with drones: missions, EASA compliance, live streaming and client delivery in one place.
From the single pilot to structured fleets: inspection and survey professionals, companies with multiple crews, civil protection associations, flight schools. Plans grow with you — and you start free.
The limits change — drones, users, live channels, streaming hours, storage, AI credits — never the substance: the tamper-evident logbook, missions with weather and checklists, the expiry board and the delivery portal are there for everyone.
Yes: 2 drones, 1 user, 2 GB of storage and 1 live channel with 60 one-time welcome minutes to try going live. No card required.
Yes, all self-service from the panel: the monthly subscription has no commitment, and the annual plan is worth 12 monthly payments, with no surprises at renewal.
The price you subscribe at stays the same for 12 months, even if list prices go up: increases only apply to new subscriptions.
Because minutes are counted on the channel that streams, never on who watches. The field sends a single stream to our European server, which distributes an identical copy to every viewer on our infrastructure's bandwidth: the cost doesn't depend on the audience, so we don't charge for it.
No. This isn't a group video call, where every participant forces more compression: it's one-to-many distribution, like television. Every viewer receives the quality the field sent; the only limit is the drone's connection.
The WebRTC ops room (about one second of latency) serves the people invited to the job; for the public there's event mode in HLS, which scales to hundreds of viewers and is CDN-ready.
Any drone or app that can push RTMP, SRT, WHIP or RTSP: you paste the channel's stable address once and it stays valid. On DJI enterprise drones connected via Cloud API, the live stream starts with one click from the platform.
It's their phone: they frame a QR and the browser streams — no app, screen kept awake, automatic reconnection and GPS position in the room.
A live stream in progress is never cut off. New streams don't start until you top up: a higher plan or packs, which never expire.
You do: personal, revocable invitations with an expiry, no account needed to watch. For public events there's the branded page with a countdown and printable QR table cards.
It's built around the requirement (Regulation (EU) 2019/947, AMC1 UAS.SPEC.050): an append-only register with a hash chain, 3-year retention enforced by the system, tracked amendments. A spreadsheet anyone can edit is not.
Entries are never rewritten and never deleted: each entry is chained to the previous one with a cryptographic fingerprint, so any tampering visibly breaks the chain. Corrections exist, but as linked, visible amendments.
With the per-aircraft QTB as a PDF (the head hash is printed on the document) and with public verification: every report carries a QR that lets anyone re-check online that the flights exist and the chain is intact.
No. Operational and authorization responsibility stays with the operator: we make compliance demonstrable and much easier to maintain — certificates that block, expiries that warn you, records that don't get lost.
They are the UAS zones in the European ED-269 format, published by the national sources (fourteen countries mapped): you download the file from your country's source — in Italy, d-flight — and we make it readable on the mission. Always check the official sources before flying.
Tracked with their expiry dates: a pilot with an expired certificate can't be assigned to a mission's flying roles, and the expiry board warns you months before renewal.
On European infrastructure, with encrypted backups in three locations. No operational data crosses non-EU clouds to run the platform.
Only your organization: they are encrypted with a key dedicated to you. We can't open them.
By design: data minimization, export, deletion on request (subject to the logbook's legal retention, which protects you), and the details written into the terms of service and the privacy policy.
Yes: logbook in CSV and PDF, deliverables that remain yours, data export. No contractual lock-in holds you — we'd rather you stay because it's useful.
No. The AI coworker processes your content only to produce the results you ask for (survey drafts, translations), and every output remains a proposal: you sign off.
Creem, our Merchant of Record: it handles European VAT at checkout and issues automatic receipts valid for your accounting.
They don't: your country's tax is calculated at checkout, and with a valid VAT number the reverse charge applies.
Never: purchased live hours, storage, event GB and AI credits stay until you use them.
Yes, that's the business module: quote → job → invoice, with e-invoice export in your tax authority's format (FatturaPA, Facturae, Factur-X, XRechnung, Peppol BIS 3.0). Transmission to the authority remains up to you or your intermediary.
By card, via Creem checkout. The Solo plan requires no payment method.
All of them, for missions and logbook (manual entry or CSV log import). For live streaming, any source that pushes RTMP/SRT/WHIP; for DJI enterprise drones there's the Cloud API integration with telemetry and live streams started from the cloud.
No: everything runs in the browser. The field app is a PWA you can install on your Home Screen — with your organization's logo — and the bodycam streams straight from the phone's browser.
A recent one: Chrome, Edge, Safari or Firefox. Installing the app is supported on Chrome/Edge (prompt), iPhone and iPad (Share → Add to Home Screen) and Safari on Mac (File → Add to Dock); Vivaldi and Firefox don't support installation, but the app works from the browser.
The field pages are lightweight and cope with slow networks; streaming needs a data connection. If the network drops during a live stream, the bodycam reconnects on its own.
Yes: your logo and color appear on the delivery portal, PDF reports, event page and the installed field app. Your clients see your brand, not ours.
Today: DJI Cloud ingest, CSV flight log import, extended weather (open-meteo, METAR/TAF, optional Windy). A public API is under evaluation: write to us with your use case.
Write to us: we reply in person, usually within one business day.
Contact us