FAQ
Short, verifiable answers. For operational details there's the manual; for the numbers, the pricing page and the comparison.
The European operations platform for people who work with drones: missions, EASA compliance, live streaming and client delivery in one place.
From the single pilot to structured fleets: inspection and survey professionals, companies with multiple crews, civil protection associations, flight schools. Plans grow with you — and you start free.
The limits change — drones, users, live channels, streaming hours, storage, AI credits — never the substance: the tamper-evident logbook, missions with weather and checklists, the expiry board and the delivery portal are there for everyone.
Yes: 2 drones, 1 user, 2 GB of storage and 1 live channel with one-time welcome minutes to try going live — 15, or 60 with a verified UAS operator code or your school's code. No card required.
Yes, from the panel. During the free trial the plan and period stay as chosen; once the trial ends you can move to a higher plan or to yearly whenever you want, paying only the pro-rated difference right away. Moving down happens at renewal. Cancellation takes effect at the end of the period, with no further charges. Yearly is twelve months for the price of ten.
The price you subscribe at stays the same for 12 months, even if list prices go up: increases only apply to new subscriptions.
Yes, with the ULTRA package for coordinating bodies: multi-organisation room, activation chain by SMS with tracked confirmation, an operations-centre role. Each organisation remains the owner of its data. It is a contract on quotation: write to us.
Because minutes are counted on the channel that streams, never on who watches. The field sends a single stream to our European server, which distributes an identical copy to every viewer on our infrastructure's bandwidth: the cost doesn't depend on the audience, so we don't charge for it.
No. This isn't a group video call, where every participant forces more compression: it's one-to-many distribution, like television. Every viewer receives the quality the field sent; the only limit is the drone's connection.
The WebRTC ops room, with the low latency working crews need, serves the people invited to the job; for the public there's event mode in HLS, which scales to hundreds of viewers and is CDN-ready.
Any drone or app that can push RTMP, SRT, WHIP or RTSP: you paste the channel's stable address once and it stays valid. On DJI enterprise drones connected via Cloud API, the live stream starts with one click from the platform.
It's their phone: they frame a QR and the browser streams — no app, screen kept awake, automatic reconnection and GPS position in the room.
New streams don't start, and a stream still running is closed after a few minutes of grace, with a notification to your team — viewers are never the reason: watching stays free. Top up with a pack (they never expire) or a higher plan and you're back on air.
You do: personal, revocable invitations with an expiry, no account needed to watch. For public events there's the branded page with a countdown and printable QR table cards.
Almost always yes, in three ways: many recent flight apps have built-in RTMP streaming and you just paste the channel address once; if the remote controller has an HDMI output, a small USB capture card brings the video into the browser broadcast page or OBS; for everything else there's a screen-cast app that republishes the pilot app's screen to your channel. In the panel you'll find the step-by-step guide with the address ready to copy.
The activation case file: a journal generated from the facts — who was live and where, the snapshots, the orders with delivered and confirmed, the alarms, the markers placed and closed — with the map of the intervention. If the room worked without opening an activation, the material is filed afterwards, retroactively: the stream never waits for paperwork.
Yes: markers — fire, flooding, closed road, stage, command post and more — are placed with a tap on the map, with a note and the signature of whoever placed them. Resolving is not deleting: the marker leaves the live map and stays in the case file. With several distant interventions, map direction chooses what to follow.
It's built around the requirement (Regulation (EU) 2019/947, AMC1 UAS.SPEC.050): an append-only register with a hash chain, 3-year retention enforced by the system, tracked amendments. A spreadsheet anyone can edit is not.
Entries are never rewritten and never deleted: each entry is chained to the previous one with a cryptographic fingerprint, so any tampering visibly breaks the chain. Corrections exist, but as linked, visible amendments.
With the per-aircraft QTB as a PDF (the head hash is printed on the document) and with public verification: every report carries a QR that lets anyone re-check online that the flights exist and the chain is intact.
No. Operational and authorization responsibility stays with the operator: we make compliance demonstrable and much easier to maintain — certificates that block, expiries that warn you, records that don't get lost.
They are the UAS zones published by the national sources: for 9 countries we download and refresh them ourselves every week, and the official source is mapped for 17. For the other countries you download the file from your national source — in Italy, d-flight — and we make it readable on the mission. Always check the official sources before flying.
Tracked with their expiry dates: a pilot with an expired certificate can't be assigned to a mission's flying roles, and the expiry board warns you months before renewal.
The flight plan dossier prepares it: operator with UAS code, category, WGS84 vertices, route, suggested buffer and the risk assessment of the linked mission, with the SHA-256 fingerprint of the geometry in the footer. It is not a SORA and it is not transmitted: filing stays with you, on your authority's portal.
On European infrastructure, with encrypted backups, one of them an offsite copy. No operational data crosses non-EU clouds to run the platform.
Only your organization: they are encrypted with a key dedicated to you. We do not open them.
By design: data minimization, export, deletion on request (subject to the logbook's legal retention, which protects you), and the details written into the terms of service and the privacy policy.
Yes: logbook in CSV and PDF, deliverables that remain yours, data export. No contractual lock-in holds you — we'd rather you stay because it's useful.
No. The AI coworker processes your content only to produce the results you ask for (survey drafts, translations), and every output remains a proposal: you sign off.
Creem, our Merchant of Record: it handles European VAT at checkout and issues automatic receipts valid for accounting. Inside Dronetrake you find them under Subscription → Payments and receipts, with the payment log and a personal link to the Creem portal: there you download the receipt of every payment, generate the invoice in your organisation's name and download it as PDF, update the card, cancel, and see every subscription you pay through Creem, other services included.
They don't: your country's tax is calculated at checkout, and with a valid VAT number the reverse charge applies.
Never: purchased live hours, event GB and AI credits stay until you use them.
Yes, that's the business module: quote → job → invoice, with e-invoice export in your tax authority's format (FatturaPA, Facturae, Factur-X, XRechnung, Peppol BIS 3.0). Transmission to the authority remains up to you or your intermediary.
By card, via Creem checkout. The card stays with Creem, not with us: renewals are charged without a new checkout, and you change it from the Creem portal under Subscription → Payments and receipts. The Solo plan requires no payment method.
All of them, for missions and logbook (manual entry or CSV log import). For live streaming, any source that pushes RTMP/SRT/WHIP; for DJI enterprise drones there's the Cloud API integration with telemetry and live streams started from the cloud.
No: everything runs in the browser. The field app is a PWA you can install on your Home Screen — with your organization's logo — and the bodycam streams straight from the phone's browser.
A recent one: Chrome, Edge, Safari or Firefox. Installing the app is supported on Chrome/Edge (prompt), iPhone and iPad (Share → Add to Home Screen) and Safari on Mac (File → Add to Dock); Vivaldi and Firefox don't support installation, but the app works from the browser.
The field app works offline too: pages stay available, what you fill in queues up and is sent on its own when the network returns — and push notifications reach iPhones as well. Streaming video needs a data connection, but if the network drops during a live stream the bodycam keeps recording on the phone and reconnects on its own.
Yes: your logo and color appear on the delivery portal, PDF reports, event page and the installed field app. Your clients see your brand, not ours.
Yes. Public API v1, read-only: organisation, school (students, tasks, attestations), operations (missions and flights with hours per person and their evidence). Tokens per organisation with scopes, signed webhooks, an OpenAPI document and a developers page. Write access comes on a concrete request from whoever integrates. The Dronetrake Sync app for Android, DJI Cloud ingest, Airdata ZIP, CSV, GPX and KML import and extended weather remain.
Yes: the flight plan holds together the area with its maximum height and the waypoint route, checks that the route stays inside the area and under the ceiling, and exports as KMZ/WPML for the DJI Pilot 2 route library or as .plan for QGroundControl. DJI Fly does not import routes: there the plan remains your working chart.
Write to us: we reply in person, usually within one business day.
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