Last updated: 12 July 2026
These terms govern the use of Dronetrake, the drone operations management platform available at dronetrake.com. By creating an account or using the service you accept them. If you accept on behalf of an organisation, you confirm you have the authority to bind it.
Dronetrake is a service of Bluix Group Ltd, a company registered in England and Wales. Contact: support@dronetrake.com.
Dronetrake provides tools for drone operators: mission and operation-order management, electronic logbook, fleet and equipment, live streaming, recordings, reports, business documents and related features. Available functionality depends on your plan and is described on the website; we may improve or change features over time without materially reducing what you have already paid for during the current paid period.
Using the platform requires an account linked to an organisation. You are responsible for keeping your credentials confidential, for actions performed with your account and for the accuracy of the data you enter. You must be at least 18 years old. The organisation administrator manages members and their roles and is responsible for the access they grant.
Dronetrake is a support tool: it does NOT replace the operator's regulatory obligations. Authorisations, registrations with authorities, certificates, insurance, risk assessments, geographical-zone compliance and every operational flight decision remain the sole responsibility of the operator and the pilot. Informational data shown by the platform (weather, geo zones, automated suggestions) is provided without warranty of completeness or timeliness and does not remove the duty to verify official sources.
Paid plans renew monthly. Payments are handled by our merchant of record (Creem), which issues the receipt and applies the VAT due; add-on packs (live minutes, GB, credits) are one-time purchases that do not expire. You can cancel at any time: the plan stays active until the end of the period already paid. Refund requests are handled through support, in accordance with applicable law and the merchant of record's policy.
Operational data, media and documents you upload remain the property of the organisation that created them. You grant us only the technical licence needed to run the service (store, process, transmit, display to members and to people you invite). The logbook is designed to be immutable (append-only ledger with tracked rectifications) and is retained for the period required by regulation; on account closure you can export your data. Personal-data processing is described in the Privacy Policy.
You may not use the service for unlawful activities, to transmit content that infringes third-party rights, to attempt unauthorised access, or to resell the service without written agreement. Streaming and recordings must respect the privacy of the people filmed and local rules on aerial filming. We may suspend accounts that violate these rules, notifying you unless urgency prevents it.
Some features (report drafts, support triage, translations, summaries) use artificial-intelligence models. Output is assistive and may contain errors: it must always be verified by a person before any operational, commercial or regulatory use. No AI-generated communication is sent to third parties without a human action, except automations the organisation explicitly enables.
We operate the platform with professional diligence on European infrastructure, with backups and monitoring, but the service is provided "as is": we do not guarantee uninterrupted or error-free operation. Scheduled maintenance is announced when possible. If a prolonged outage is attributable to us, the remedy is a pro-rata credit for the period not enjoyed.
To the maximum extent permitted by law, our aggregate liability to you is limited to the amount paid for the service in the 12 months preceding the event. We are not liable for indirect damages, loss of profits, or data loss caused by factors beyond our control, nor for the consequences of operational flight decisions. Nothing in these terms excludes liability that cannot be excluded by law.
You can close your account at any time. We may close or suspend accounts that violate these terms or that have been inactive for more than 24 months on free plans, with notice by email. On closure we give you a reasonable period to export your data, subject to statutory retention obligations.
We may update these terms; material changes are announced by email or in the platform at least 30 days in advance. Using the service after they take effect constitutes acceptance. If you do not accept them, you may cancel before they take effect.
These terms are governed by the law of England and Wales. Disputes are subject to the jurisdiction of the courts of London, without prejudice to mandatory consumer rights under the law of your country of residence.